Data You Provide via Our Contact Form

When you submit a service enquiry through our website, we collect:

• First and last name

• Email address

• Phone number

• The product category you are interested in (Machinery, Textiles & Clothing, Handicrafts, or Fruits)

Any additional information you include in your message

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Data Collected Automatically

When you visit our website, certain technical data is collected automatically by our hosting platform (Wix) and analytics tools:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent on each page

• Referring URL (where you came from)

• Cookie identifiers (see Section 7)

 

We do not collect payment information. All business transactions are handled separately and offline.

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Legal Bases for Processing (GDPR Art. 6)

 

Although Ecoglobal Exports is based in India, we serve customers and business contacts in the EU/EEA and are therefore subject to the General Data Protection Regulation (GDPR). We only process personal data where a valid legal basis applies:

 

• Legitimate interests (Art. 6(1)(f)): To respond to your business enquiry, manage our commercial relationships, and improve our website. We have assessed that our interests do not override your rights.

• Consent (Art. 6(1)(a)): For any marketing communications and non-essential cookies. You may withdraw consent at any time.

• Legal obligation (Art. 6(1)(c)): Where required to comply with applicable law.

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How We Use Your Data

 

We use the personal data we collect for the following purposes:

• To respond to your business enquiry and discuss export opportunities

• To understand which product categories are of interest to you (Machinery, Textiles & Clothing, Handicrafts, Fruits)

• To communicate with you about our services, pricing, and availability

• To maintain records of business correspondence

• To analyse website traffic and improve the user experience (using anonymised analytics data)

• To comply with applicable legal and regulatory obligations

 

We do not use your data for automated decision-making or profiling.

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Who We Share Your Data With

We do not sell your personal data. We may share it only in the following limited circumstances:​

Platform and Technology Providers

• Wix.com: Our website is hosted and built on Wix, which processes technical and form data on our behalf. Wix acts as a data processor under GDPR.

• Analytics tools: We may use website analytics (such as Wix Analytics or Google Analytics) to understand site usage. These tools may process anonymised data about your visit.

Email and communication tools: To manage enquiry responses and business correspondence.

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Legal Disclosure

We may disclose your data to authorities or courts if required by law or to protect our legal rights.

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International Data Transfers

As an India-based company serving EU/EEA users, your data may be transferred to and processed in India, which does not currently have an EU adequacy decision. Where such transfers occur, we ensure appropriate safeguards are in place, including:

• EU Standard Contractual Clauses (SCCs) where applicable

• Reliance on our platform providers (e.g., Wix) who maintain their own GDPR-compliant data transfer mechanisms

 

You may request details of applicable safeguards by contacting us at contact@ecogloballtd.in

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Cookies

Our website uses cookies. Cookies are small text files placed on your device by your browser when you visit a site. As our site is built on Wix, cookies are partly set by the Wix platform.

Types of Cookies

• Essential cookies: Required for the website to function correctly (e.g., session management). These do not require consent.

• Analytics cookies: Help us understand how visitors use our site (e.g., which pages are visited most). These require your consent.

• Functional cookies: Remember your preferences to improve your experience. 

• You can manage your cookie preferences through the cookie banner shown when you first visit our site. You can also control cookies via your browser settings, though disabling essential cookies may affect website functionality.

• For more information on how Wix uses cookies, please refer to Wix's own Cookie Policy at: https://support.wix.com/en/article/cookies-and-your-wix-site.​

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How Long We Keep Your Data

• Enquiry form submissions: We retain your contact and enquiry data for up to 3 years after our last communication, in case of follow-up or ongoing business interest.

• Website analytics data: Retained in anonymised or aggregated form for up to 26 months.

• Legal and compliance records: Retained as required by applicable law.

 

After these periods, your data is securely deleted or fully anonymised.

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Your Rights Under GDPR

If you are located in the EU or EEA, you have the following rights regarding your personal data:

 

• Right of access (Art. 15): Request a copy of the personal data we hold about you.

• Right to rectification (Art. 16): Ask us to correct inaccurate or incomplete information.

• Right to erasure (Art. 17): Request deletion of your data where there is no overriding legitimate reason to retain it.

• Right to restriction (Art. 18): Ask us to limit processing in certain circumstances.

• Right to data portability (Art. 20): Receive your data in a commonly used, machine-readable format.

• Right to object (Art. 21): Object to processing based on legitimate interests or to receiving any direct marketing.

• Right to withdraw consent: Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

 

To exercise any of these rights, please contact us at [your business email]. We will respond within 30 days. We may ask you to verify your identity. 

You also have the right to lodge a complaint with the data protection authority in your EU member state. A list of national supervisory authorities is available at: https://edpb.europa.eu

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Data Security

We take appropriate technical and organisational measures to protect your personal data. Our website is hosted on the Wix platform, which implements industry-standard security measures including SSL/TLS encryption.

We limit access to personal data to those within our organisation who need it to handle your enquiry. In the event of a data breach affecting your rights and freedoms, we will act promptly and notify the relevant supervisory authority as required by GDPR.

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Third-Party Links

Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies separately.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will make reasonable efforts to notify relevant contacts. We encourage you to review this page periodically.

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Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your data, please contact us:

 

• Company: Ecoglobal Exports

• Address: New Delhi, India

• Email: contact@ecogloballtd.in

• Phone: +91 9821904263

• Website: www.ecogloballtd.in